Rakib

IT Support Specialist & AWS Certified Professional

ADMIN OPERATIONS | CUSTOMER SUPPORT | AWS CERTIFIED

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Professional Experience

Technical Support Supervisor

Sep 2025 – Present
Amber Software Solutions Ltd.
  • Deliver high-quality technical support to UK-based clients through multi-channel communication including phone, email, and remote assistance.
  • Orchestrate end-to-end support operations, prioritizing ticket assignments and ensuring swift resolution of complex technical issues.
  • Provide comprehensive troubleshooting for various operating systems, network configurations, and bespoke POS solutions, maintaining high service quality standards.

Operation Manager

June 2024 – Aug 2025
STS Apparel Pvt Ltd.
  • Spearheaded operational workflows and strategic client relations for over 50 international apparel brands and buyers.
  • Optimized the supply chain lifecycle, from buyer onboarding and documentation to production monitoring and shipment tracking.
  • Managed enterprise IT infrastructure and digital security, ensuring high availability of shared cloud resources and collaborative tools for global teams.

Sr. IT Executive & Admin Coordinator

June 2021 – May 2024
AIT Global Ltd.
  • Synchronized diverse cross-functional workflows, integrating product lifecycle management with rigorous inventory control and team scheduling.
  • Provided expert frontline IT support and customer service, consistently resolving over 30+ technical tickets weekly while exceeding 95% SLA targets.
  • Drove significant operational improvements by documenting standard operating procedures (SOPs), automating reporting tasks, and refining internal business processes.

Lecturer - ICT (Guest)

Jan 2022 – Dec 2023
CARe Medical College (Nursing)
  • Designed and delivered comprehensive ICT curriculum focused on fundamental software applications for a diverse cohort of nursing students and faculty.
  • Oversaw academic evaluation processes, ensuring precision in grading assignments, examinations, and practical assessments.
  • Pioneered digital literacy initiatives and consulted on administrative IT planning to modernize institutional technology adoption.

Featured Projects

RMG Business Website

WordPress + Elementor development for apparel retailers.

Result: Enhanced professional presence online.

Automated Ticketing System

Zoho CRM automation for support workflows.

Result: Reduced missed tickets by 40%.

Technical Skills

Cloud & Infrastructure
AWS (EC2, S3, IAM) Google Cloud Route 53 VPC
Support & Operations
Zoho CRM Admin Operations IT Support Technical Sales
Web Technologies
WordPress PHP HTML/CSS JavaScript
Education

B.Sc in Computer Science & Engineering

Daffodil International University

2019 – 2023 CGPA: 3.42/4.00

Certifications

AWS Certified Cloud Practitioner
Amazon Web Services • 2023
AWS Technical Essentials
Coursera • 2023
Google IT Support Professional
Coursera • 2023

Trainings

DevOps Bootcamp
Your Mentors • 2025

Achievements & Scholarships

Prime Minister’s Education Assistance Trust (PMEAT)

A highly competitive scholarship awarded for academic excellence and commitment to technological advancement.

Contact Information

Phone

+88 01811 883659

Email

rakibuzzaman336@gmail.com

LinkedIn
rakibuzzaman336
Location

Khilkhet, Dhaka - 1229